Recently, we have identified scammers impersonating Naturnest customer support representatives and contacting customers by phone. These fraudulent callers attempt to mislead customers into canceling their orders and placing new orders through unauthorized links.

Some customers have already suffered financial losses. We are issuing this official notice to help protect your account and payment security.

How the Scam Typically Works

• Call while pretending to be Naturnest support staff
• Claim there is an issue with your order or payment
• Ask you to cancel your existing order
• Provide a different payment link and request you place a new order
• Redirect you to non-official websites

These actions are fraudulent and are not associated with Naturnest in any way.

Important: How Naturnest Official Support Contacts Customers

For your security, please remember:

• Naturnest customer support only communicates via email and SMS
• Our only official after-sales email is: support@naturnest.com

We do NOT:

• Request payments by phone
• Ask customers to reorder through third-party links
• Send alternative checkout links outside our official website
• Request passwords, verification codes, or banking details

If any caller asks you to do so, it is a scam.

What You Should Do If You Receive a Suspicious Call

• Do not cancel your order
• Do not click any unfamiliar links
• Do not provide payment or personal information
• Contact us immediately via support@naturnest.com to verify the request

If You Have Already Been Contacted by a Suspicious Caller

Please contact our support team as soon as possible:

support@naturnest.com

Early reporting helps us investigate incidents and prevent further fraud attempts affecting other customers.

Our Commitment to Your Security

Your safety and trust are extremely important to us. We are actively monitoring this situation and taking measures to protect our customers from fraudulent activity.

Please remain alert and always verify communications through official Naturnest channels only.