Shipping Policy

1. Shipping Range & Costs

1.1 Delivery Areas

Free Shipping: We offer free standard shipping to addresses within the Continental United States and Canada.

Restricted Areas: We do not currently ship to the following remote or non-contiguous U.S. regions: Hawaii (HI), Alaska (AK), Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), American Samoa (AS), and all U.S. Armed Forces military bases.

Specific Product Surcharges:

Germany: A $50 shipping fee applies to the Naturnest 270 awning (both passenger and driver side).
Canada: A $199 shipping fee applies to the Naturnest Polaris and Polaris Plus Triangle Roof Top Tents.

Remote Locations: For addresses outside standard delivery zones, please contact our customer service for a custom shipping quote.

1.2 Shipping Fees

FREE shipping is available to addresses in the United States (continental only) and Canada.

Special Shipping Fees for Certain Products and Regions:

Naturnest 270 awning plus passanger side and Naturnest 270 awning plus driver side shipping costs $50 in Germany
Naturnest Polaris Roof top Tent and Naturnest Polaris Plus Triangle Roof Top Tent shipping costs $199 in Canada

Remote or Special Regions:
If your location is considered remote or outside standard delivery zones, please contact our customer service for a custom shipping quote.

2. Delivery Methods & Receive

2.1 Shipping Methods

Shipping carriers are automatically assigned based on the product type and cannot be specified.

Rooftop Tents: Classified as oversized freight and shipped via LTL (Less-Than-Truckload) trucking service.
Other Products (e.g., Awnings, Accessories): Delivered via standard parcel carriers (e.g., UPS, FedEx, DHL).

2.2 Delivery Timeframes

Rooftop Tents: Estimated delivery within 7–15 business days from the ship date.
Other Products: Estimated delivery within 5–7 business days.
Please note: Delivery times are estimates and may vary due to distance, order volume, holidays, or unforeseen circumstances like natural disasters.

2.3 Freight Delivery Notes (Rooftop Tents Only)

Truck drivers may not assist with unloading. Please prepare in advance by arranging help to receive and move the item based on its weight and package size. Failure to receive or unload freight may result in return shipping charges at the customer’s expense. Delivery is curbside only — not to your door or indoors.