Self Pickup Policy Policy in US

The following self-pickup service policy is developed for the Naturnest brand, integrating your detailed requirements with the structure of the reference website, aiming to provide customers with clear and friendly guidance.

1.1 Self-Pickup Instructions

To reward our local customers and offer greater flexibility, Naturnest now provides a self-pickup service at our US warehouses. Choosing this option not only allows you to enjoy an exclusive discount at checkout but also enables you to receive your rooftop tent more quickly.

1.2 How to Use the Self-Pickup Service

After placing your order, please immediately contact our customer service team via email at support@naturnest.com. Provide your order number and let us know you wish to use the self-pickup service. Our agents will initiate the pickup process for you.

Please Note: All self-pickup orders must be scheduled with us in advance, and items must be collected at the specific pickup warehouse you selected during checkout.

1.3 Self-Pickup Process

Step 1. Checkout & Discount

During checkout, apply the exclusive discount code: PICKUPONLY-RTT to receive the self-pickup discount.

Step 2. Contact & Preparation

After your order is placed, a customer service agent will contact you via email to confirm your pickup preference.

Step 3. Schedule Pickup

Advance appointment is mandatory. Please note: order preparation requires 3-5 business days.

Step 4. In-Person Pickup

Presentation of a printed Bill of Lading (BOL) and a valid government-issued photo ID is mandatory for the release of goods.

1.4 Pickup Locations & Hours

CA Warehouses
NJ Warehouses
GA Warehouses
TX Warehouses

  • 10850 Business Dr, Fontana, CA, 92337

  • 1670 Etiwanda Ave. #A, Ontario, CA, 91761

  • 3510 E Francis St, Ontario, CA, 9176

  • 18961 E. Arenth Ave, Industry, CA, 91748

  • 108-118 Brea Canyon Road, Building 12, Industry, CA, 91789

  • 4388 Shirle Avenue, El Monte, CA, 91731

  • 8595 Milliken Ave unit B-101, Rancho Cucamonga, CA, 91730

  • 800 N. Barrington Avenue, Ontario, CA, 91764

1
2

  • 121 Herrod Blvd. Suite 1, Dayton, NJ, 08810

  • 1165 CRANBURY SOUTH RIVER RD, Dayton, NJ, 08810

  • 311 Cranbury Half Acre Rd, Cranbury, NJ, 08512

  • 965 Douglas Hills Rd, Lithia Springs, GA, 30122

  • 1380 Jesse Cronic Road, Braselton, GA, 30517

  • 133 Coleman Blvd. Suite 200, Savannah, GA, 31408

  • 3001 Jimmy Deloach Parkway, Bloomingdale, GA, 31302

  • 1113 West Oakdale Road, Grand Prairie, TX, 75050

Standard Policy Heading

Due to varying product availability across our warehouse locations, our logistics system and customer service team will match you with the nearest available warehouse for your pickup. Please feel free to contact our customer service if you have any questions.

 Business Hours
Monday through Friday, 10:00 AM to 3:00 PM.

Please note that
Warehouses support pickup and shipping only
No on-site installation or customer service is provided
Warehouses may be closed on federal holidays. Confirm schedules with customer service.

Frequently Asked Questions

  • We apologize for any inconvenience, but our pickup warehouses do not provide any loading or installation services. You are responsible for loading and installing the tent after taking possession.

  • Yes. We encourage you to open the box and inspect the tent and its main components in the presence of warehouse staff. If you find any visible quality issues or damage, please inform the warehouse agent immediately. They will assist in contacting us to arrange a resolution.

  • Your printed Bill of Lading (BOL). A valid government-issued photo ID (e.g. driver's license).

    Recommendation: If you plan to install on-site, ensure your vehicle has a roof rack installed and consider bringing tools for opening the crate (e.g. wrecking bar, claw hammer). All necessary installation tools are included in the box.

  • Don't worry. Please contact our customer service team at support@naturnest.com as soon as possible, and we will change your order to self-pickup.

  • Yes. Please contact customer service, and we will update your order. You will need to pay the difference between the self-pickup discount value and the full shipping cost.

Do you help load or install the tent at the warehouse?

Do you help load or install the tent at the warehouse?

Do you help load or install the tent at the warehouse?

Need Help?

If you have any questions about the self-pickup process, please feel free to contact us:
Email: support@naturnest.com
Response Time: We typically respond to emails within 24 hours.