Ladder

1.We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2 business days and shipped via shipping carrier.

2.Shipping costs will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

3. Currently available for delivery to: United States and Canada, free shipping to the United States.

4.Puerto Rico (PR), U.S. Virgin Islands (VI), Guam (GU), Northern Mariana Islands (MP), American Samoa (AS), Hawaii (HI)

Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in resellable condition.

How to initiate a return

Contact our customer service at support@naturnest.com and provide your order number.
Ship the item back to us using a trackable shipping method.
Once we receive and inspect the item, we will issue a refund or exchange.
Note: Custom or personalized items are not returnable

For one year from the date of purchase, Naturnest will replace defective parts at our discretion and at no cost to the customer. We will provide replacement parts, but installation is the customer’s responsibility.

This warranty applies only to customers who purchased directly from Naturnest or an authorized dealer and does not cover second-hand purchases. If purchased from an authorized dealer, proof of purchase is required for any warranty claims.

Products sold by Naturnest that are not Naturnest-branded are covered by their respective manufacturers. Some discounted or clearance tents may have limited warranty coverage, which will be noted at the time of purchase.

This warranty does not cover:

UV damage to fabric or outer shell.
Normal wear and tear or cosmetic blemishes from use (e.g., vinyl window discoloration, minor scratches/dents).
Damage caused by misuse, accidents, or abuse.
Damage from natural events (e.g., storms, strong winds).
Aesthetic changes that do not affect functionality.
Unauthorized repairs or modifications by the customer.